Sales at any cost?

Sales at any cost?

Sales at any cost? KPI’s.  KRA’s.  Performance Targets.  Commissions.  Bonuses. When my clients tell me they want their customers to be blown away by the experience, I ask to see the performance measures against which their sales team is evaluated.It’s usually sales,...
R is for Retail.  R is also for…..

R is for Retail. R is also for…..

R is for Retail. R is also for….. Recent announcements of the government’s definition of Australia being in a recession caused me to cast my mind way, way back to the “recession we had to have”.  ”.  Early 1990’s.  Times when most businesses cut back on recruitment...
Pick up the phone!

Pick up the phone!

Pick up the phone! The fastest and most effective way to connect with another human being is through conversation…ideally in person That’s because we’re wired for connection, and when we’re engaged in conversation with another person our brain’s mirror neurons are...
Do you show up to give or get?

Do you show up to give or get?

Do you show up to give or get? To be truly great at selling is to see it as more than a transaction. It’s a calling.  Think that’s a bit rich?  Well I can only speak from my own truth.  I love it, and I’m sharing with you why I love it.You see, when we think of...