Why gratitude is fundamental to better service

Why gratitude is fundamental to better service

Why gratitude is fundamental to better service We can only give away what we have.  The disease of more is rife in our culture: more money, more time, more boobs, more lips, more sex, more love, more holidays, more recognition, more likes, more followers….when is what...
PODCAST: The Art Of Backing Yourself

PODCAST: The Art Of Backing Yourself

PODCAST: The Art Of Backing Yourself Listen to EP 6: The art of backing yourself | Ingrid Maynard from The Millennial Crisis in Podcasts LISTEN ON ITUNES LISTEN ON PODBEAN View our other posts How to sell in a recession by The Sales Dr | Ingrid | March 16, 2020 |...
Have we trained customers to expect too little

Have we trained customers to expect too little

Have we trained customers to expect too little Are customers expecting too little of retail? When our customers believe that great service is being greeted when they enter our store we must NOT pat ourselves on the backs as retailers!Because it’s not great. It’s...
Merging online and bricks and mortar

Merging online and bricks and mortar

Merging online and bricks and mortar In 1999 when I was working at the Australian Retailers Association, I read that MYER was adamant that its online sales would only ever be 10% of total sales revenue. How times have changed. With bricks and mortar retailers battling...
The Customer Experience?

The Customer Experience?

The Customer Experience? Retailers!   We have never lived in a more exciting time when technology and personal experience can work together.  Ignite your imagination beyond marketing and understand that your people are your front line brand ambassadors.  They embody...