Power of Enthusiasm

Power of Enthusiasm

Joy!….What is it good for….absolutely everything!  Say it again! Customer service people, sales people, leaders of people….those of us who work with others to achieve an outcome understands the power of enthusiasm. Of bringing joy to a situation. It’s infectious.It’s...
The end of a decade

The end of a decade

As we come to the end of this decade, some say it’s a good time to farewell to the habits, practices, items, (and in some cases people), that no longer serve us so that we don’t bring them into the next decade.It requires a bit of self-reflection and decision...
From My Heart to Yours This Xmas

From My Heart to Yours This Xmas

Any business which has person to person  interactions has an opportunity to embody the spirit of Xmas by demonstrating our willingness to serve others.  I talk about service a lot.  I am guilty of banging on about it actually.More recently I’ve been asked why the word...
Rep vs consultant

Rep vs consultant

What makes a good sales rep? Is it someone who has the courage to walk into a brand new prospective business and give them the “spiel” like a door to door encyclopedia sales person?Is it someone who builds great rapport on first introduction and makes a time to have a...
When Connection goes wrong

When Connection goes wrong

Some people are amazing at building rapport.   They’re naturals.  Everywhere they go, they meet more people who like them and who trust them. It’s almost like they can’t help it….or can they?I recently met someone like this, who connected with me so well that I had to...