Be Present

And I don’t just mean physically! 

 

There are enough warm bodies showing up in workplaces everywhere taking up room!!   

I mean showing up with your body, heart and mind. 

I mean bringing your whole self to the time that you spend with another person.

 

Presence is fundamental to connecting and understanding.  Whether you’re a sales leader spending time with one of your team members, a salesperson with a customer or a customer service person on the phone, it matters.

Here are 3 ways to help you to be fully present:

 

ONE: Empathetic Listening

This is the level of listening where your heart is open to the degree that you’re able to see the other person’s perspective. 

It is all about truly being there for the other person so that they can feel safe to open up; they know that you care deeply about what they are sharing with you.  You’re able to hold space while they do that.  You’re not there to give solutions or just wait until it’s your turn to speak.  Doing this can transform your relationships.

 

TWO: Have an Intention to be of Service

Holding an intention to be of service means seeking opportunities to give rather than seeking ONLY to get.   The energy is completely different and latter is repellent in the other person (FYI). 

So, what does this look like? 

Well, during the conversation itself, this could mean doing way more listening than speaking, asking more than telling and having the others’ best interests in mind. 

Being of service means that if they’re not a fit for your business, you’ll recommend them to another supplier who is.  Your belief system is such that you KNOW there is more than enough opportunity to go around. 

This also means that your questions are well considered and planned as opposed to asking what you always ask, or flying by the seat of your pants.  You play the long game confidently, because you’re in a state of abundance which is a fundamental for giving – you can’t give away what you don’t have.

 

THREE: Be in a Clean State

Show up so that your own communication style, state of mind, experience, opinions are left at the door so that you can be truly in a state of neutrality for the other person.  

When you’re able to do this, you’re able to see, hear and feel the other person’s view of the world and communicate more fully in their style which makes any subsequent action meaningful, relevant and of value to them.  Getting into flow prior to a meeting can be as simple as breathing deeply, focusing on a spot somewhere in the distance and gradually allowing your senses to take in sounds, things in your peripheral vision, aromas and sensations.

 

Service is a people centred practice.  So practice.

 

 

 

 

View our other posts

Unexpected lessons from COVID

One of the things I drive and encourage in my client work is a practice of review and reflection.    It encourages and promotes a greater level of self awareness, learnings to take forward into future situations and link new concepts to existing knowledge.  It...

Why Connection means more now than ever

A big part of my business is facilitating workshops with sales teams and their leaders….these days, all of these are on Zoom.    One of the things that initially worried me was how well I’d be able to connect with the participants as I’m not able to physically...

Hibernation

I’m a Victorian.   Just as we faced the end of stage 4 of lockdown there’s no real end in sight…we’re all just hoping we can have a “normal” Christmas.   Now I know it can seem that the weeks are kind of flying by on one hand, but I think it’s because one...

Output over Optics

Remote workforces are here to stay.    While in many ways we’ve never been so “unseen” the essence of the value we bring to others has never been more exposed than it is right now.  Poor sales approaches, poor leaders, poor company values, poor work practices….ta...

From What if to Even if – A practice of positive action

Things are tough right now.   Regardless of where you live, the impact of the decision for Victoria to effectively close up shop will be felt by us all.  It’s just a matter of degrees.  Victorians will of course feel it more acutely. It is human to be despondent...

WIIFT?

No it’s not a typo.    We’re so used to seeing WIIFM that it makes sense that over time perhaps we’ve taken that on at an extreme level.  In business, it can mean transactional relationships that only exist to get something from someone else, and in society,...

Courage before Confidence

Like the chicken and the egg…which comes first?    Like any symbiotic relationship, one indeed strengthens the other.   When it comes to reasons I hear salespeople giving for not achieving outcomes, “confidence” seems to be reason number one.  Confidence in...

Uncertainty is the new certainty!

We’re all connected.    It’s why the 6 week lockdown also impacts businesses that supply products and services to Victorian businesses, market for them, buy from them, speak with them, learn from them …. as well as the thousands of Victorian small businesses,...

Consistent AND Effective

Sales teams must get into action now.    Yesterday in fact.  Waiting for the mythical “return to normal” has well and truly been debunked with further lockdowns, physical restrictions and extended travel restrictions across Australia. But it’s different now.  It...

Are You Listening?

I keep hearing 80’s band Pseudo Echo playing in my head…   ”I say, you say, weren’t you listening?  Now it’s too late, you’re not listening…”Ahh, such wisdom lads….:)   But let me return to the present day!  Once another person feels like they’re not being...