Be Present

And I don’t just mean physically! 

 

There are enough warm bodies showing up in workplaces everywhere taking up room!!   

I mean showing up with your body, heart and mind. 

I mean bringing your whole self to the time that you spend with another person.

 

Presence is fundamental to connecting and understanding.  Whether you’re a sales leader spending time with one of your team members, a salesperson with a customer or a customer service person on the phone, it matters.

Here are 3 ways to help you to be fully present:

 

ONE: Empathetic Listening

This is the level of listening where your heart is open to the degree that you’re able to see the other person’s perspective. 

It is all about truly being there for the other person so that they can feel safe to open up; they know that you care deeply about what they are sharing with you.  You’re able to hold space while they do that.  You’re not there to give solutions or just wait until it’s your turn to speak.  Doing this can transform your relationships.

 

TWO: Have an Intention to be of Service

Holding an intention to be of service means seeking opportunities to give rather than seeking ONLY to get.   The energy is completely different and latter is repellent in the other person (FYI). 

So, what does this look like? 

Well, during the conversation itself, this could mean doing way more listening than speaking, asking more than telling and having the others’ best interests in mind. 

Being of service means that if they’re not a fit for your business, you’ll recommend them to another supplier who is.  Your belief system is such that you KNOW there is more than enough opportunity to go around. 

This also means that your questions are well considered and planned as opposed to asking what you always ask, or flying by the seat of your pants.  You play the long game confidently, because you’re in a state of abundance which is a fundamental for giving – you can’t give away what you don’t have.

 

THREE: Be in a Clean State

Show up so that your own communication style, state of mind, experience, opinions are left at the door so that you can be truly in a state of neutrality for the other person.  

When you’re able to do this, you’re able to see, hear and feel the other person’s view of the world and communicate more fully in their style which makes any subsequent action meaningful, relevant and of value to them.  Getting into flow prior to a meeting can be as simple as breathing deeply, focusing on a spot somewhere in the distance and gradually allowing your senses to take in sounds, things in your peripheral vision, aromas and sensations.

 

Service is a people centred practice.  So practice.

 

 

 

 

View our other posts

Sales Teams Need Strong Leaders

In workplaces, schools, businesses, politics, communities we look to leaders for strength, truth, hope and a clear path forward.    This couldn’t be more important for businesses everywhere than it is right now.  The right leadership will rally teams together in...

Getting Back Up

How many times can a person be struck down before they just can’t bring themselves to get back up?  We each have a breaking point.    There are superhumans who have a well of inner resourcefulness they draw upon that keeps them internally strong when all about...

Truth

  We know when we hear it.  We sure know when we don’t.  Conveying it without brutality however, is a skill worth cultivating. It’s not acceptable to simply vomit truth bombs on others without any regard for that person’s feelings, experiences or context, and...

Courage

Have you ever woken up at 2am in a sweat?  Filled with anxiety and pacing the floor?  Have you walked around in your pjs in the wee small hours, looking into the fridge, not really knowing why, but hoping the answer will jump out yet at the same time, knowing it...

Have the conversation

The other day I had the privilege of witnessing a sales leader sharing a story with newer sales leaders about a difficult conversation he had early on in his career.    He was 3 weeks into the leaders role and the person he needed to “have the conversation” with...

Belief: what to do when your team doesn’t have it

You may already know that I work with a number of sales teams across a range of industries and regions.  From time to time I come across teams that don’t believe in either their product/service or that their target is possible to achieve.  It might be understandable. ...

When Fatigue Sets In

The great thing about 2020 is that it’s over.  Yes there are the echoes of lockdowns (sometimes actual ones), yes there are still people driving in their own cars wearing masks and yes there are still news reports of COVID lurking in waste water threatening to jump...

What the world needs now, is Trust, sweet Trust

The word “sales” can bring about associations with anything but trust.    For many of us, we’re swift to separate out the activities of selling and consulting, of providing service and sales, of connection and sales.  And here lies the opportunity for B2B sales...

Communicate with Impact

Like listening, we think that just because we open our mouths and words fall out that we know how to communicate.    We know how to get our message across.  As a facilitator, take it from me – I’m not seeing it.  Being able to speak so someone actually hears and...

Energy flows where intention goes

I’m not one for denying reality.    When it comes to a healthy emotional and mental outlook, accepting reality is a key component.  And as I write this, Victorian small business, in particular, has been assaulted with another lockdown on a weekend that many in...