Exceptional Connection…

Exceptional Connection…

Exceptional Connection… I was training a wonderful group of people the other day, when we were talking about giving our customer “tribes” something worth sharing with others about their experience with us.   I asked for examples of exceptional customer service.  ...
Best salesperson..er..isn’t?

Best salesperson..er..isn’t?

Best salesperson..er..isn’t? One of the best salespeople I know…isn’t actually a salesperson. She‘s an EA.   I had the privilege of meeting her on the phone late last year when she was pretty sure that the company she worked for was about to roll out a...
Loyal or Lazy?

Loyal or Lazy?

Loyal or Lazy? Are your clients loyal or lazy?   If your clients or customers keep buying from you, it’s a sign of loyalty right? Well, not necessarily. They may continue to buy from you simply because they haven’t found an alternative, or even looked for...