Entitlement vs gratitude

Entitlement vs gratitude

Entitlement vs gratitude I heard a story the other day that I found troublesome but not uncommon.    And it’s something that will absolutely separate those who will be ready willing and able to make the most of 2021 and those who won’t be. The first story was...
Making the shift from Knowing, Doing to Being

Making the shift from Knowing, Doing to Being

Making the shift from Knowing, Doing to Being I’m not interested in what you know, how long you’ve known it for or even how much you know.  I am happy that you know it.    Experience shows me though that it’s not knowledge that changes things, it’s the...
Choose Enthusiasm

Choose Enthusiasm

Choose Enthusiasm Joy!….What is it good for….absolutely everything!  Say it again!   Customer service people, sales people, leaders of people….those of us who work with others to achieve an outcome understands the power of enthusiasm.  Of bringing joy to a...
Are you successful in spite of yourself?

Are you successful in spite of yourself?

Are you successful in spite of yourself? Success.  Achievement.  Getting results.   In sales and in sales leadership, there’s a measure of success: improvement in sales, improvement in margin, increase in average transaction value, reduction in sales cycles…So...
2021 Starts Now

2021 Starts Now

2021 Starts Now Victorian sales teams: if you’re waiting for the end of lockdown until you can get back out there in person to see your prospects and customers, stop waiting!  The time was 2 months ago.  Act now.   I say this because it’s like we’ve been wading...
Unexpected lessons from COVID

Unexpected lessons from COVID

Unexpected lessons from COVID One of the things I drive and encourage in my client work is a practice of review and reflection.    It encourages and promotes a greater level of self awareness, learnings to take forward into future situations and link new concepts...