Customer Service
Elevate sales performance
Right behaviour, consistent action, better results
Ingrid
One Call Resolution
Customer Service
Improve Customer Experience with better Customer Service
Customer Service. Customer Support.
Often dealing with the tough calls from customers, these teams play a vital role in the value chain of any organisation. Dare I say it: these teams often pick up the outcomes of poor selling.
My programs empower Service and Support teams to create a connected customer experience every single time.
Lasting change won’t happen because of a workshop: I don’t care how amazing the facilitator is. Workshops alone aren’t enough.
When we work together, we work side by side, to ensure the program is fit for purpose you have support to embed it as part of the new way of working.
Customer Service
Improve Customer Experience with better Customer Service
Customer Service. Customer Support.
Often dealing with the tough calls from customers, these teams play a vital role in the value chain of any organisation. Dare I say it: these teams often pick up the outcomes of poor selling.
My programs empower Service and Support teams to create a connected customer experience every single time.
Lasting change won’t happen because of a workshop: I don’t care how amazing the facilitator is. Workshops alone aren’t enough.
When we work together, we work side by side, to ensure the program is fit for purpose you have support to embed it as part of the new way of working.
Customer Service
I guarantee you’ll come away with:
Buy in from all levels as to your company’s approach to customer engagement
Skills to engage, understand, solve customer issues and deal with difficult customers
Coaching support for Customer Service Managers to create internal performance coaches of the program
Alignment of KPI’s and progress markers across all customer facing teams to gain traction fast
IP, tools, systems that is yours to continue to use forever
Clarity over What Good Looks Like and how to deliver that for a consistent experience at any store, branch or location
Workshops that work
But don’t just take my word for it, here’s what my clients have to say:
“Ingrid was able to assess our customer service performance through conducting individual interviews in addition to reviewing internally and externaly provided feedback and then facilitate the upskilling of our team through bespoke interactive workshops.
The majority of our team are quite introverted however Ingrid’s personna and facilitation approach were very effective and we are seeing the positive results now, thank you Ingrid.”
Gary Buchanan | GM Service, MaxiTRANS
Need more info?
get in touch below + feel free to ask a question you’d like me to answer on my next LinkedIn video