Customer Service

Elevate sales performance

Right behaviour, consistent action, better results

Ingrid

One Call Resolution

Customer Service

Improve Customer Experience with better Customer Service

Customer Service.  Customer Support.

Often dealing with the tough calls from customers, these teams play a vital role in the value chain of any organisation. Dare I say it: these teams often pick up the outcomes of poor selling.

My programs empower Service and Support teams to create a connected customer experience every single time.

Lasting change won’t happen because of a workshop: I don’t care how amazing the facilitator is.  Workshops alone aren’t enough.

When we work together, we work side by side, to ensure the program is fit for purpose you have support to embed it as part of the new way of working.

Customer Service

Improve Customer Experience with better Customer Service

Customer Service.  Customer Support.

Often dealing with the tough calls from customers, these teams play a vital role in the value chain of any organisation. Dare I say it: these teams often pick up the outcomes of poor selling.

My programs empower Service and Support teams to create a connected customer experience every single time.

Lasting change won’t happen because of a workshop: I don’t care how amazing the facilitator is.  Workshops alone aren’t enough.

When we work together, we work side by side, to ensure the program is fit for purpose you have support to embed it as part of the new way of working.

Customer Service

I guarantee you’ll come away with:
R

Buy in from all levels as to your company’s approach to customer engagement

R

Skills to engage, understand, solve customer issues and deal with difficult customers

R

Coaching support for Customer Service Managers to create internal performance coaches of the program

R

Alignment of KPI’s and progress markers across all customer facing teams to gain traction fast

R

IP, tools, systems that is yours to continue to use forever

R

Clarity over What Good Looks Like and how to deliver that for a consistent experience at any store, branch or location

R

Workshops that work

But don’t just take my word for it, here’s what my clients have to say:
“Ingrid was able to assess our customer service performance through conducting individual interviews in addition to reviewing internally and externaly provided feedback and then facilitate the upskilling of our team through bespoke interactive workshops.

The majority of our team are quite introverted however Ingrid’s personna and facilitation approach were very effective and we are seeing the positive results now, thank you Ingrid.”

Gary Buchanan | GM Service, MaxiTRANS

Need more info?

get in touch below + feel free to ask a question you’d like me to answer on my next LinkedIn video