Elevate sales performance

Right behaviour, consistent action, better results

Ingrid

Get sales tips straight to your phone

Who am I?

For more than 20 years I’ve worked with organisations to transform their sales people and processes. Because my passion is to make selling easier, fun and a metaphor for success, my clients find their top and bottom lines improving at a rate they’d never before thought possible.

My corporate life began with The Body Shop Australia and Body Shop International in sales training and market development. Not long after, I founded and ran companies which provided outsourced prospecting solutions and face to face sales solutions for Australian and International clients. The finely tuned and proven sales systems I teach my clients incorporate the tricks, tips, skills and mindsets required to connect with executive level decision makers across Australian, Asia Pacific, UK and US based organisations. They are just as relevant for large and mid-tiered organisations as they are for small businesses.

And it all starts with your “WHY”…… ‘Without the “why”, the “what” doesn’t matter’. It’s just as true in business as it is with life in general.

Who am I?

For more than 20 years I’ve worked with organisations to transform their sales people and processes. Because my passion is to make selling easier, fun and a metaphor for success, my clients find their top and bottom lines improving at a rate they’d never before thought possible.

My corporate life began with The Body Shop Australia and Body Shop International in sales training and market development. Not long after, I founded and ran companies which provided outsourced prospecting solutions and face to face sales solutions for Australian and International clients. The finely tuned and proven sales systems I teach my clients incorporate the tricks, tips, skills and mindsets required to connect with executive level decision makers across Australian, Asia Pacific, UK and US based organisations. They are just as relevant for large and mid-tiered organisations as they are for small businesses.

And it all starts with your “WHY”…… ‘Without the “why”, the “what” doesn’t matter’. It’s just as true in business as it is with life in general.

LET’S WORK TOGETHER

B2B

Don’t give your sales team a target, a territory, a car, a phone, some marketing material and simply point them in that direction and expect them to soar!  Whether you’re in professional services, SaaS , financial services, consulting, construction, wholesale distribution, marketing or any company that sells products or services to a business, your team need to be the best.  And you need a program designed to solve your problems and help your team reach and smash their targets.

Retail/B2C

There is no more immediate sales environment than in retail.  The service went out of most of this sector a long time ago.  If customers bother to grace us with their physical presence over purchasing online, it stands to reason that they want more conversation and expertise than “Can I help you?  Happy just browsing? “  Once salespeople understand why connected selling is the fast track to reaching targets, they’ll be addicted.  And so will your customers.

Customer Service

Quite often it’s Customer Service who are dealt the short straw with mopping up poor sales activity upstream.  Dealing with technical questions, anger and solving problems can take its toll on the best communicators.  Support your support team with practical processes, tools and resouces that enable them to “lift” performance, improve the customer experience and have the confidence to handle anything they’re thrown.

What my clients are saying

I would recommend any business who is looking to transform their team to contact Ingrid

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Gavin Chater

National Sales Manager, Officeworks

I would recommend Ingrid to work with any sales team to help them grow and develop them into a leading team.

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Mark Sandilands

Southern Region Manager, Roger Seller

Ingrid’s persona and facilitation approach were very effective and we are seeing the positive results.

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Gary Buchanan

GM Service, MaxiTRANS

Latest Insights

Have we trained customers to expect too little

Are customers expecting too little of retail? When our customers believe that great service is being greeted when they enter our store we must NOT pat ourselves on the backs as retailers!Because it’s not great. It’s common courtesy. A service standard.  And it’s on...

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Merging online and bricks and mortar

In 1999 when I was working at the Australian Retailers Association, I read that MYER was adamant that its online sales would only ever be 10% of total sales revenue. How times have changed. With bricks and mortar retailers battling declining sales, it’s easy to think...

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Who I’ve worked with

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Ingrid