PODCAST: The Art Of Backing Yourself

Listen to EP 6: The art of backing yourself | Ingrid Maynard from The Millennial Crisis in Podcasts

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Power of Enthusiasm

Joy!….What is it good for….absolutely everything!  Say it again! Customer service people, sales people, leaders of people….those of us who work with others to achieve an outcome understands the power of enthusiasm. Of bringing joy to a situation. It’s infectious.It’s...

The end of a decade

As we come to the end of this decade, some say it’s a good time to farewell to the habits, practices, items, (and in some cases people), that no longer serve us so that we don’t bring them into the next decade.It requires a bit of self-reflection and decision...

From My Heart to Yours This Xmas

Any business which has person to person  interactions has an opportunity to embody the spirit of Xmas by demonstrating our willingness to serve others.  I talk about service a lot.  I am guilty of banging on about it actually.More recently I’ve been asked why the word...

Rep vs consultant

What makes a good sales rep? Is it someone who has the courage to walk into a brand new prospective business and give them the “spiel” like a door to door encyclopedia sales person?Is it someone who builds great rapport on first introduction and makes a time to have a...

When Connection goes wrong

Some people are amazing at building rapport.   They’re naturals.  Everywhere they go, they meet more people who like them and who trust them. It’s almost like they can’t help it….or can they?I recently met someone like this, who connected with me so well that I had to...

Build your network before you need it

A few months back I caught up with a friend and colleague who had recently been made redundant.She’d been in the role for a few years and couldn’t foresee the events that led to a few people in her department being let go when a new Managing Director started making...

Why gratitude is fundamental to better service

We can only give away what we have.  The disease of more is rife in our culture: more money, more time, more boobs, more lips, more sex, more love, more holidays, more recognition, more likes, more followers….when is what we have enough?  When do we learn to...

PODCAST: The Art Of Backing Yourself

Listen to EP 6: The art of backing yourself | Ingrid Maynard from The Millennial Crisis in Podcasts View our other posts

Have we trained customers to expect too little

Are customers expecting too little of retail? When our customers believe that great service is being greeted when they enter our store we must NOT pat ourselves on the backs as retailers!Because it’s not great. It’s common courtesy. A service standard.  And it’s on...

Merging online and bricks and mortar

In 1999 when I was working at the Australian Retailers Association, I read that MYER was adamant that its online sales would only ever be 10% of total sales revenue. How times have changed. With bricks and mortar retailers battling declining sales, it’s easy to think...