Power of Enthusiasm

Joy!….What is it good for….absolutely everything!  Say it again!

 

Customer service people, sales people, leaders of people….those of us who work with others to achieve an outcome understands the power of enthusiasm. 

Of bringing joy to a situation. 

It’s infectious.

It’s influential.

It’s effective.

 

Whether it’s overt or a bit lower key, enthusiasm is quality many influential people have in common.  Sometimes we call it passion, belief or energy, and we know when it’s there in another person, and we sure know when it’s not! 

The difference is day and night.

For sales leaders examining their teams right now, you’ll know all too well which people in your team imbue their interactions with enthusiasm and those who don’t. 

And I don’t need to remind you here that without it, our jobs become more around “pumping people up” week after week after week. 

It’s exhausting. 

And it’s unnecessary.

Skills you can train.  Processes you can train.  Experience will come.  But enthusiasm?  You can’t make someone have enthusiasm – it’s an inside job.

Our job is to find those people during the recruitment phase. 

Who shows up to every interview beaming?  Who looks like they’re genuinely delighted to be there? 

Who’s presentation tells you they’ve given consideration to their first impression?

Who speaks with energy, certainty and purpose when providing examples of behaviour to questions? 

Who comes to the interview with a level of positive intensity that you want around your customers and team members? 

These are the people we want. 

 

Enthusiastic people….

 

….Laugh easily and often

They can laugh at themselves, find humour in most situations but aren’t glib.  They’re real. Their emotion is real.  It’s their humanity that enables them to be gentle with themselves and others.

 

….Listen intently and ask lots of questions

Enthusiastic people are genuinely curious.  They’re interested in others’ journeys, stories, what makes them tick and getting to the bottom of what matters to the other person.  Their approach with conversation is to understand the other person, so their questions come naturally and uncover deeper levels of response.  In doing so, the other person feels valued, understood.

 

….Connect easily

The goal for enthusiastic people is to understand what makes another person tick.  They show up to conversations with their metaphoric arms extended, ready to embrace the other person.  Their energy attracts rather than promotes.  Others want to be around them and open up to them.

 

I….nspire action in others

When they speak, others listen.  They communicate in a way that “speaks others’ language”.  Enthusiastic people share their vision easily because of their own clarity; others respond to that certainty and want to be a part of it.  It becomes easy to enlist volunteers to take on tasks to deliver that vision because they’re connected to delivering something beyond themselves.

 

So as we think about the teams we’re creating in 2020, align your recruitment, onboarding, leadership and engagement process to actively seek and nurture more enthusiasts.  Life can be tough from time to time.  Set it up so that in 2020 your enthusiastic team will bring the sunshine in.

 

 

View our other posts

9 restorative ways to tackle the confidence crisis

Salespeople...heck, any one of us, loses our mojo every now and then.    It’s part of the human condition. While it can signify introspection which is important as we make meaning and hopefully build greater self-awareness it can also signal a more permanent...

Quantity or quality?

Once upon a time in a land far far away sales managers everywhere were perplexed by the dichotomy they faced: sales teams who were hitting targets by having high activity rates at the expense of poor customer experience or leaving opportunity on the table.  Their...

Have you reached your limit yet?

Many of us have.  There is so much going on right now, it feels like “The Quickening” with life taking on a roller coaster type quality and speed....without the good thrills though.    If the last 2 years wasn’t enough for us, the torrential rain and floods in...

Curiosity is king

When we think of being curious, it’s easy to link that with questions...discovery.  But did you know that curiosity also dissolves tension, and ensures that an already fraught situation is more easily neutralised?  As a relationship building tool – customers,...

Inner strength

This morning I heard someone say that extreme self-reliance is actually a trauma response that prevents us asking for help.  It’s linked to early life trauma that tells the sufferer that asking anyone else for anything is dangerous: emotionally, physically,...

Purpose led teams

When it comes to elevating sales performance, it’s understandable why organisations look to the most cost-efficient methods that will deliver the greatest bang for buck.     Most organisations opt for initiatives like: Identifying new customer groups that...

Make 2022 Your Year

Regardless of what happens “out there”, 2022 is in your hands.    Success or failure.  Lessons or a loop.  Growth or stagnation.  Joy or suffering. Hit or miss.  It’s the way we approach the year that will make all of the difference, because when we’re aligned to...

Embracing Change

There’s a meme going around social media about 2022...something about this year being like the boyfriend who lets you down but you keep taking back because they promise to change?   I admit I had a bit of a chuckle to myself, not only because I’ve been there, but...

Take Time to Recharge

Well it’s been quite the 2 years, hasn’t it?    For many Australians, they’re more than eager for a decent break....a time to recuperate mentally, emotionally, physically even spiritually.  The toll of lockdowns, constant disruption to routines, home schooling...

Be the light that others run to

My cousin said this in our weekly Zoom chat.  She was referring to a friend who was that for her.    When we’re in the midst of darkness, we need direction.  We need a light to run to, don’t we?   Light of the soul, of the spirit.   Are we opening...