Jodie Hawkes discusses her decades-long journey to her role as CEO of Bowhill Engineering, an organisation that values a customer-centric approach to its role as a supplier. Jodie explains the four core competencies of Bowhill Engineering: smarter together, win before you start, complexity done excellently, and committed to the community.

She highlights the significance of creating a culture where everyone treats each other as internal customers. Bowhill is committed to engaging with the wider community and supporting causes that matter to the organisation and its people.

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• • Bowhill Engineering

• • The Sales Doctor
  • The Sales Revolution Book

A respected and recognised sales team is a loyal team and one which performs highly. So, how do you show your team you value them? According to Jerry Kleeman, there are certain things you can and should do to show how you value your teams, but not nearly enough organisations do so.

Jerry has a long list of achievements in his career, including director of sales for Fortune 500 companies, and today is CEO of Kleeman International and Chair of The Executive Connection based in Adelaide.

Jerry focuses closely on culture: one of his favourite terms is “carefrontation”, the ability for people to open up and share their vulnerability to others in the group. Jerry also discusses the significance of practicing sales skills and creating a positive and supportive environment for salespeople. He also addresses challenges in sales training and leadership development, and the importance of promoting and developing effective sales managers.

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• Jerry Kleeman 
• The Sales Doctor
• The Sales Revolution Book
• The Next Level Sales Impact Online Program

Have you ever considered adopting an experience strategy with your customers or clients? Entrepreneur Sarah Pirie-Nally embraces the philosophy of creating immersive experiences that go beyond traditional customer interactions.

Sarah was one of the first ‘intrapreneurs’ at Commonwealth Bank, Head of Change and Communications at NAB, Chief Design Officer at ASB Bank. She’s started a slew of companies including Wonder & Wander, helping to transform people and organisations through innovation and design.

Sarah highlights the significance of thought leadership and encourages individuals to embrace discomfort for personal and professional growth. She advises against watering down ideas and urges people to talk about what truly inspires them.

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• Wonder & Wander
• The Sales Doctor 
• The Sales Revolution Book
• The Next Level Sales Impact Online Program

If you’re try to tap into the minds of your customers – and who isn’t? – it might be worth considering a developing a customer advisory board. Louise Broekman, the founder of the Advisory Board Centre, discusses with Ingrid Maynard how customer advisory boards are tremendously beneficial for organisations to listen to their customers and involve them in the decision-making process.

Louise highlights the different functions and structures of customer advisory boards, including their role in product development and digital transformation. She emphasises the need for clarity of scope and the importance of selecting the right members for a board.

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• Advisory Board Centre
• State of the Market Report
• ABF101: Advisory Board Best Practice Framework
• Advisor Concierge Service
• The Sales Doctor
• The Next Level Sales Impact Online Program

Ingrid Maynard is on a mission to reframe sales and bring back the focus on mutual enrichment and service. She explores the challenges faced in the sales industry, including the talent shortage and tough economic conditions. Trust and connectivity are important in building successful relationships. Sales is seen as the proving ground for this revolution, where discipline and models of excellence play a crucial role. The ultimate goal, insists Ingrid, should be to make a difference together through service and mutual mattering.

• The Sales Doctor
• Mutual Mattering E-Book by Ingrid Maynard
• The Sales Revolution Book
• The Next Level Sales Impact Online Program