We hear so much about how emotional intelligence is essential for leadership. But, often overlooked is the game-changing power of relationship intelligence (RQ). Drawing from her own sales background and 20 years of experience coaching non-sales professionals, relational strategist Julia Palmer, CEO of Relatus, Julia reveals why RQ is the missing link in leadership, team dynamics and business growth. 

Forget superficial networking and transactional exchanges. Julia shares how building authentic, strategic relationships can drive revenue, boost collaboration, and transform workplace culture. From improving psychological safety to retaining top talent, she explains how organisations with high RQ outperform those stuck in outdated, hierarchical models. You’ll learn how to spot low RQ in your business, how to fix it, and why relational intelligence isn’t a “soft skill” – it’s a future skill. 

JULIA PALMER 

Relatus
https://www.relatus.com.au/  

Julia Palmer
https://www.juliapalmer.com/  

Julia’s books
https://www.relatus.com.au/books  

Julia on LinkedIn
https://www.linkedin.com/in/juliapalmer/  

INGRID MAYNARD 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

What if every interaction with a customer felt like a privilege, not a transaction? This episode flips the script on how we view value – shifting from what we want to what they need. Mutual enrichment isn’t just a buzzword in The Sales Revolution – it’s a mindset. A reminder that customers aren’t interruptions; they’re the reason we show up.  

From internal teams to end buyers, real success happens when every part of a business knows exactly who their customer is – and how to serve them. Because it’s not just what you deliver that matters – it’s how you deliver it. Let’s get back to creating experiences that serve, connect, and enrich everyone involved. 

MORE INFORMATION  

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

What happens when the high-achieving, get-it-done mindset crashes headfirst into the human reality of leadership? Shelley Flett knows – because she’s lived it. From childhood spent milking cows in the cold early mornings to leading some of Australia’s most recognised brands, Shelley’s journey is all about evolving from doing to being.  

Now known as the dynamic leader, she helps others shift from transactional habits to transformational impact. Her mantra? Build capability, not dependency. Be more, do less, and create space for insight – not just action.  

 Shelley explains how “doing nothing” can be your most powerful leadership move, why effectiveness and productivity are not the same thing, and how feedback – when delivered with care – can unlock real growth. 

 MORE INFORMATION  

Shelley Flett 

https://www.shelleyflett.com/ 

Shelley’s books and training tools 

https://www.shelleyflett.com/collections/books-training-tools  

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

From data entry to national sales leader, Tamzin Trimboli’s journey is anything but ordinary. Starting at just 16 in a male-dominated manufacturing business, she’s built her career from the ground up – literally.  

Tamzin reveals how a school-based apprenticeship led to mastering CRMs, marketing via fax (yes, really!), and eventually running national sales and logistics at DM Plastics & Steel in South Australia. With hands-on experience across departments, she’s gained a holistic understanding that fuels her success and fast-tracks new recruits.  

Her story shows how hard work, hunger, and resilience can turn a sales role into a springboard for leadership. Sales, far from being a fallback, is a career to be proud of. 

MORE INFORMATION  

DM Plastics & Steel 

https://www.dmplastics.com.au/  

  The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

Sales pipeline meetings often feel like uncomfortable interrogations – but they don’t have to.  When structured well, they become powerful tools for clarity, momentum and team development. A strong pipeline should drive action, not anxiety. This approach outlines three key stages – above the pipeline, in progress, and ready to close –offering a clear framework for evaluating opportunities and coaching sales teams effectively. With the right pipeline value based on conversion rates, sales efforts shift from desperation to confidence. Smart questioning, consistent structure, and collaborative input turn pipeline meetings into valuable sessions that support better forecasting, stronger performance, and long-term success.

MORE INFORMATION 

The Next Level Sales Impact Online Program

https://thesalesdr.com.au/online-prog…

The Sales Revolution Book