What if your tech transformation wasn’t just about the tech? Valentina Coyne believes digital change should feel human – practical, empowering, and tailor-made for the people it’s meant to serve. Through her work at Viya Technology, Valentina helps service-based businesses design future-ready systems grounded in strategy, not just shiny objects. 

True digital transformation, she says, requires more than adopting new technology – it demands alignment between people, processes, and purpose. AI becomes truly valuable not when it replaces people, but when it enhances decision-making, supports teams, and helps deliver purposeful, scalable growth. 

THE SALES DOCTOR 

Viya Technology
https://www.viatechnology.com.au/  

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

Imagine starting your first business at 23, with just $400 — and turning it into 600 employees across 89 locations. Then writing a bestselling book with McGraw Hill, launching a nationally syndicated radio show on 100 stations, and proving that entrepreneurship doesn’t have to rely on creativity, passion, or big risks – instead a strong system turns a business into a repeatable, scalable success. That’s Jim Beach. 

Jim’s latest book, The Real Environmentalist, claims entrepreneurs are already solving climate change — faster and more effectively than governments or think tanks. From recycling entire ships to regrowing coral reefs 10 times faster than nature, his stories are proof that real change comes from rolling up your sleeves, not just talking about it. 

We’ll also hear why Jim hires differently — testing diligence and initiative before an interview even happens — and why that’s key to building unstoppable teams. 

 JIM BEACH 

 Jim’s website and books, including ‘The Real Environmentalists’ 

https://jimbeach.com/ 

Startup Publishers 

https://startuppublishers.com/  

THE SALES DOCTOR  

 The Next Level Sales Impact Online Program  

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

What does a couch have to do with cutting-edge customer experience? Everything – when it’s delivered by agentic AI. Ingrid shares two strikingly different shopping experiences after downsizing her home. One retailer nailed it with seamless, human-like communication using AI. The other? Crickets. Same purchase method, same price range, but with wildly different outcomes. What made the difference wasn’t the product. It was the experience. And in today’s crowded marketplace, that experience is the product. If you’re still skeptical about AI in customer service, Ingrid’s real-world case study might just change your mind. 

Book mentioned: 

‘The Experience Economy’ by Joseph Pine and James Gilmore: https://amzn.asia/d/8jLt0DN  

THE SALES DOCTOR 

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

The numbers that really matter in business aren’t always found on a spreadsheet – they’re found in the lives we want to lead. That’s the philosophy behind the CFO Centre, where part-time CFOs help SMEs achieve financial clarity and freedom without the full-time price tag. 

JP Mills, knows this firsthand. A former professional footballer for Southampton FC, JP now helps lead the CFO Centre in Western Australia, a business started by his visionary father that’s grown into a global network of 850 CFOs across 18 countries.  

JP explores what it really means to be “free within a framework,” and how family values can shape a company’s global impact. It’s a reminder that the right numbers – backed by the right people – can change everything. 

MORE INFORMATION 

CFO Centre 

https://www.cfocentre.com/ 

THE SALES DOCTOR    

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/  

True leadership begins with knowing, trusting, and being yourself – and that’s the foundation of real, grounded confidence. Kim Lancer, founder of Tall Poppies Leadership, challenges Australia’s tall poppy syndrome and inspire a new kind of leader – bold, self-aware, and unapologetically impactful. With decades of experience coaching executives across three continents and Fortune 100 boardrooms, Kim shares why confidence isn’t about polish or pretending, but about practice, perspective, and purpose.

Kim unpacks the nuances of vulnerability, gender dynamics in leadership, and the myth of “fake it till you make it.” She also reveals how her global programs build high-performing teams and cultures by reshaping how leaders connect, communicate, and grow together.

FOLLOW KIM LANCER

https://tallpoppies.us/

https://www.linkedin.com/company/tall-poppies-leadership/

THE SALES DOCTOR

The Next Level Sales Impact Online Program 

https://thesalesdr.com.au/online-program/ 

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/  

The Sales Doctor 
https://thesalesdr.com.au/